FAQs

We have a rock solid cancellation policy. We offer a no questions asked, 100% refund if you give us 7 days notice. Inside of 7 days, we’ve already started preparing for your tour, and we can’t quickly fill your slot, so we can’t provide you with a refund in that case, and there is a 100% charge for the entire invoice. Should government restrictions prevent tours from operating, reservations can be rescheduled or are 100% refundable, no questions asked.

Half-day tours are four hours and do not offer time to stop for a meal. Full-day tours are designed to allow time for a leisurely lunch stop and we make those reservations on your behalf Tours that stop for lunch EXCLUDE the cost of lunch. Vivid Tours will coordinate restaurant reservations for your group. We select restaurants based on quality, availability, group size, requests, holidays, and other factors. Guests pay the restaurant directly. Restaurant requests are welcome but not guaranteed. Vivid Tours is NOT responsible for communicating food allergies, dietary restrictions, and guests should inform the restaurant upon arrival if they have any allergies. Lunch stops typically offer vegetarian, vegan, and gluten-free options.

For each wine tour package, we list several wineries that may be visited over the course of the day. Winery requests are welcome but not guaranteed. We are often asked how winery itineraries are chosen. We carefully manicure each tour experience to ensure our guests experience is VIP all the way, and that they feature a representative portfolio of wines. Our winery selections are constantly evolving to ensure the quality of the experience is top notch.