Our Policies

Wine Policies🍷

To ensure an incredible tasting experience, the Vivid Tours team makes every effort to customize your tour and secure the dates and times of your choosing at the time of booking. This includes the commitment of our staff, equipment and vehicles.

Upon booking, a 20% deposit will be applied to confirm your reservation. Any reservation cancelled 7 days or greater from the reservation date will be fully refunded. Within 7 days of your reservations, all bookings are considered final and you will be charged for the full reservation.

PAYMENT

All bookings are considered “reserved” with collection of deposit. Deposit payments can be via our online booking system and we accept Visa, Mastercard, American Express and Discover.

The balance will be collected directly from your tour guide at the end of your Vivid Tour. For your convenience, we also accept Debit, Apple Pay and Google Pay. Your Vivid Guides are the heartbeat of your experience. Should you feel they’ve done an exceptional job, suggested gratuity is 15-25%. Please note, due to time constraints, one payment per group is preferred.

For all private tours and groups of eight or more guests, an 18% gratuity will be added.

POLICIES

Vivid Tours is committed to offering our guests and unparalleled tour and tasting experience. Your guide will foster a positive and fun atmosphere as you make your way through the day. To ensure a positive experience is had by all, we ask that all our guests follow our code of conduct.

Alcohol is not to be opened or consumed in tour vehicles.
No Food or drinks are permitted in tour vehicles
Smoking / Vaping is not permitted in tour vehicles
Any spills, excessive damage / mess to tour vehicles will result in a $500 fee charged to the cardholder that made the reservation.

PHOTO POLICY

Our tours are a ton of fun!  Many of our guests enjoy taking photos throughout the day to document the experience!  Our guides are always available and ready to offer help, snapping as many photos as you'd like.  At the start of each tour, your guide will offer this service.  We respect all our guests privacy and if this is something you'd rather handle yourself, please let your guide know.  No pictures will ever be taken or shared without permission!

PICKUP LOCATIONS AND TIMES

Vivid Tours offers pickup / drop-off service at all Kelowna area hotels and address. Please note your pickup time when making your reservation and ensure the pickup location is filled out accurately. As a courtesy to others on the tour, we ask that our guests be ready 10 minutes prior to the scheduled pickup times.

TASTING FEES

All tasting fees are included based on the package selected. From time to time, wineries, breweries and distilleries may offer additional tasting options above and beyond your reserved tasting. In such cases an additional fee may apply.

MEALS

All full day Vivid Tours include lunch reservations that showcase the regions culinary expertise. Typically lunch stops will be at one of the wineries / breweries visited for tastings, however in an effort to ensure the freshest and most indulging culinary experience, the Vivid Tours team may also make reservations at some of the Okanagan’s tastiest offerings. Unless stated in the tour package, lunch costs are excluded.

Reservations are also made based on availability and group size. Restaurant requests are welcome, but cannot be guaranteed.

Complimentary water and snacks are included with each tour.

LIABILITY

Vivid Tours makes every effort to provide on time service for all tour package pickups. While we do our past, factors out of our control such as weather, traffic, accidents, road closures etc. can cause delays. Vivid Tours will not be held liable for any delays due to these factors.

Vivid Tours, partner wineries, restaurants, distilleries, breweries etc.. reserve the right to refuse service to any guests disrupting the tour service for others. This includes inebriation and/or unruly behaviour Disruptive guests will be asked to leave the tour and separate transportation will be arranged at the guest’s expense. A refund will not be provided for any guest(s) asked to leave the tour

Vivid Tours, our agents, representatives, employees etc., shall be held harmless and not liable for any direct, indirect, incidental, special or consequential damages or loss of any kind whatsoever. By making a reservation with Vivid Tours, you agree to these terms.

 Ski Shuttle Policies ⛷️ 

Public Shuttles

All public shuttles will depart from the 4 Points Sheraton Airport Hotel (5505 Airport Way, Kelowna, B.C.) at 7:15 AM.

All private shuttles include pickup / drop off from guests address noted on the reservation. Pickup time for private shuttles is 7:30 AM unless otherwise noted at time of booking

Payment

All public ski shuttle transportation payment is due at time of booking. We accept cash, Visa, MasterCard, American Express and Debit. Gratuities are not included. Suggested gratuity: 15-25%.

Pick-up

Your ski shuttle departs at 7:15 AM  from the Four Points Sheraton Airport Hotel located at 5505 Airport Way, Kelowna, B.C. If you have booked a private shuttle, your pickup time will be 7:30 AM at the address stated on your reservation. PLEASE BE READY 15 MINUTES PRIOR TO DEPARTURE. Your tour guide will meet you and collect your skis, boards and equipment upon your arrival.

Only for Private Shuttle guests of the Delta Hotels by Marriott Grand Okanagan Resort: Your guide will collect you at the North doors near the Casino parkade.

Please contact us immediately if you foresee any complications. You do NOT need to contact us to confirm the reservation if the information contained herein is correct.