Our Policies

Wine Policies🍷

PICKUP LOCATIONS AND TIMES

Vivid Tours offers pickup / drop-off service at most Kelowna, West Kelowna, Penticton, Oliver and Osoyoos area hotels, Airbnb and private addresses.  If you are located outside of our main pickup service area, you will be asked to meet at a more central location.

Half day tour pickups / drop offs must be located in the same city as your wine tour (does not apply to the Greater Kelowna area!) In the event you reserve a half day tour in a different city from your pickup location, your reservation will be switched to a half day tour in your city. 

As a courtesy to others on the tour, we ask that our guests be ready 15 minutes prior to the scheduled pickup times.  You will receive a confirmed pickup time via text message or email between 3:00PM - 7:00 PM the day prior to your tour.

Vernon & Sparkling Hill Guests. Please note pickups in Vernon & Sparkling Hill Resort are not guaranteed when making a reservation and must be approved by Vivid Tours.  We will do our best to accommodate, however it may not be possible.  In the case it is not possible, we will provide an alternate location for meeting.  In the case that it is possible, a travel fee may be added to your reservation.  

La Casa Resort and Okanagan Beach Resort Guests.  Pickups / drop offs at La Casa Resort or Okanagan Beach Resort will only be made for groups of 8 people or more and must be approved and confirmed in writing by our office.  A $150 travel fee will be applied. 

E-bike wine tours do not include pickup or drop off.  E-bike wine tour guests will meet at Intrigue Wines in Lake Country 2291 Goldie Road for their tour. 

All tours are public unless unless confirmed private by our office prior to the tour.

TASTING FEES

All tasting fees are included based on the package selected. From time to time, wineries, breweries and distilleries may offer additional tasting options above and beyond your reserved tasting. In such cases an additional fee may apply.

MEALS

All full day Vivid Tours include lunch reservations that showcase the regions culinary expertise.  Please note all lunch costs are excluded from the tour and will be settled directly with the restaurant. Typically lunch stops will be at one of the wineries / breweries visited for tastings, however in an effort to ensure the freshest and most indulging culinary experience, the Vivid Tours team may also make reservations at some of the Okanagan’s tastiest offerings.  Reservations are made based on availability and group size. Restaurant requests are welcome, but cannot be guaranteed.

Unlimited complimentary chilled bottled water is included with each tour.

LIABILITY

Vivid Tours makes every effort to provide on time service for all tour package pickups. While we do our past, factors out of our control such as weather, traffic, accidents, road closures etc. can cause delays. Vivid Tours will not be held liable for any delays due to these factors.

Vivid Tours, partner wineries, restaurants, distilleries, breweries etc.. reserve the right to refuse service to any guests disrupting the tour service for others. This includes inebriation and/or unruly behaviour.  Disruptive guests will be asked to leave the tour and separate transportation will be arranged at the guest’s expense. A refund will not be provided for any guest(s) asked to leave the tour.

Vivid Tours, our agents, representatives, employees etc., shall be held harmless and not liable for any direct, indirect, incidental, special or consequential damages or loss of any kind whatsoever. By making a reservation with Vivid Tours, you agree to these terms.

PAYMENT

All bookings are considered “reserved” with collection of deposit. Deposit payments can be via our online booking system and we accept Visa, Mastercard, American Express or Discover.

Upon booking, a 20% deposit will be applied to confirm your reservation. Any reservation cancelled 7 days or greater from the reservation date will be fully refunded. Within 7 days of your reservation, all bookings are considered final and you will be charged for the full amount of the reservation and no refund will be issued.  

The balance will be collected directly from your tour guide at the end of your Vivid Tour. For your convenience, we also accept Debit, Apple Pay and Google Pay. Your Vivid Guides are the heartbeat of your experience. Should you feel they’ve done an exceptional job, suggested gratuity is 15-25%. Please note, due to time constraints, one payment per group is preferred.

For all private tours and groups of eight or more guests, an 18% gratuity will be added.  No exceptions.

For all discounted tours reserved during sales campaigns, full payment will be collected at the time of booking.

All discounted tours booked through sales events are considered final sales. Refunds will not be issued no exceptions.  This policy overrides our standard policy for regular priced tours.

All group reservations with party size larger than 24 people are considered final 30 days or less from tour date.  This policy overrides our standard policy.  

Tour prices are subject to change based on availability.

CODE OF CONDUCT

Vivid Tours is committed to offering our guests an unparalleled tour and tasting experience. Your guide will foster a positive and fun atmosphere as you make your way through the day. To ensure a positive experience is had by all, we ask that all our guests follow our code of conduct.

Alcohol is not to be opened or consumed in tour vehicles. Food and drinks are not permitted in tour vehicles with the exception of bottled water.  Smoking / Vaping is not permitted in tour vehicles.  Any spills, excessive damage / mess to tour vehicles will result in a $500 fee charged to the cardholder that made the reservation.

Pet Policy.  We love all four legged friends, however due to allergy sensitivities and cleaning protocols, pets are not permitted in tour vehicles.  For pet daycare options, please visit Bark N' Fly or Kelowna Pet Resort .

Items Left in Tour Vehicles.  Your tour guide will make every effort to ensure that all purchases made throughout the day are labeled and handed to you at the end of your tour.  Please ensure that you receive all items purchased.  Vivid Tours will not be responsible for items left in our vehicles once you have been dropped off.  This includes not only purchases, but wallets, keys, phones etc.. 

PHOTO POLICY  

Our tours are a ton of fun!  Many of our guests enjoy taking photos throughout the day to document the experience!  Our guides are always available and ready to offer help, snapping as many photos as you'd like.  At the start of each tour, your guide will offer this service.  We respect all our guests privacy and if this is something you'd rather handle yourself, please let your guide know.  No pictures will ever be taken or shared without permission!

TOUR  LOCATIONS

Vivid Tours reserves the right to change tour locations, guides, wineries and lunch locations due to unforeseen / extenuating circumstances.

 

Pick-up

Your ski shuttle departs at 7:15 AM  from the Four Points Sheraton Airport Hotel located at 5505 Airport Way, Kelowna, B.C. If you have booked a private shuttle, your pickup time will be 7:30 AM at the address stated on your reservation. PLEASE BE READY 15 MINUTES PRIOR TO DEPARTURE. Your tour guide will meet you and collect your skis, boards and equipment upon your arrival.

Only for Private Shuttle guests of the Delta Hotels by Marriott Grand Okanagan Resort: Your guide will collect you at the North doors near the Casino parkade.

Please contact us immediately if you foresee any complications. You do NOT need to contact us to confirm the reservation if the information contained herein is correct.